The Community Housing Concierge program will assist CHPs to build planning capability and efficiently work with the planning system to support the delivery of more than 3,600 affordable homes in the next five years.

Across NSW there are 169 registered Community Housing Providers (CHP) who oversee more than 54,000 properties.

Community Housing Providers deliver secure and affordable rental housing for people on very low to moderate incomes.

This pilot is part of the Government’s effort to assist CHPs as they have said they lack the necessary planning expertise to move projects through the planning system effectively.

As the Government continues in its efforts to address the housing crisis, Community Housing Providers have a major role to play by providing homes for those on very low to moderate incomes.

This Government has taken significant steps to improve and expand affordable and community housing services.

This has included a new bonus Floor Space Ratio (FSR) of up to 30 per cent and a height bonus of up to 30 per cent where a proposal includes a minimum of 15 per cent of the gross floor area (GFA) as affordable housing.

New affordable housing reforms are expected to increase the number of CHPs engaging in the planning space. 

For more information visit here.

Minister for Planning and Public Spaces Paul Scully said:

“This initiative will help Community Housing Providers deliver a strong supply of social and affordable homes in NSW so that more people have access to a safe place to live in a more timely way. 

“By establishing a dedicated Community Housing Concierge, CHPs will have the necessary support to navigate the planning system and have a greater capacity to deliver more homes to those who need it most.

“The new service builds on our recent social and affordable housing reforms aimed at speeding up the delivery of more housing.”

Minister for Housing Rose Jackson said:

“Under the National Housing Accord, NSW has committed to deliver 377,000 new, well-located homes between 2024-2029. We want to see a good proportion of these as social and affordable homes.

“It means we need to work in partnership with Community Housing Providers to improve their capacity to deliver. The pilot program will offer end-to-end planning support to resolve issues and referrals between the Department of Planning, Housing and Infrastructure (DPHI), councils and other State agencies.

“CHPs provide safe and secure housing and wrap around support for some of our most vulnerable. It is important that we are doing everything we can to streamline the planning process to help secure more approvals for social and affordable housing.”